Effective date: September 1, 2026
This Privacy Policy describes how HYE-TOUCH TRUCKING LLC handles personal information that relates to the operation of the trucking and logistics business described by the HyeTouch developer team. This policy covers the website located at www.hyetouch.hair, the associated customer accounts, dispatch communications, and the related channels that our company uses to discuss freight and delivery work.
The policy applies to individuals who visit the website, request a quote, send an inquiry, book a freight lane, contract for scheduled routes, or otherwise interact with our dispatch office. It also applies to the representatives of our business customers and our vendor partners who correspond with us about logistics matters.
We encourage you to read this entire document so that you understand how our company manages information. The summary that began this section is not a substitute for the detailed terms that follow. Nothing in this policy changes the contractual terms that already exist between our company and a specific customer under a signed service agreement. If a conflict arises between this policy and a signed agreement, the signed agreement controls for the particular relationship it governs, except where privacy law requires a different outcome.
The organization responsible for the information described in this policy is HYE-TOUCH TRUCKING LLC. This legal entity decides how and why the personal information of visitors and customers is collected, used and stored. For clarity, the reference to a controller in legal terms is the company itself.
You may reach our company at any time to ask questions, to exercise a privacy right, or to raise a concern about how an item of personal data is handled. Please direct all privacy correspondence to the address below.
HYE-TOUCH TRUCKING LLCOur dispatch office answers during normal working hours across the mountain time zone. When you write to us about a privacy matter, please include enough detail for our team to locate the relevant records, such as the email address you used to contact us and a short description of the concern. We will acknowledge the request and respond within the timeframe allowed by law.
The categories of information collected depend on how you interact with our business. A visitor who only reads the website provides very little data, while a customer who books recurring freight lanes shares more detail so that we can arrange transport correctly.
We collect information directly from you when you volunteer it. We also collect information automatically when you use the website as described in the next section. On rare occasions we may receive information from third parties such as a logistics broker or a business partner who introduces a new customer to our service, but we only accept such data where the sharing party had a proper basis to provide it.
When you browse the website, standard technical data is generated and recorded by the servers that deliver the pages. This information is gathered without you having to type anything. The purpose is to keep the site functional, secure and reasonably fast for every visitor.
The technical information collected can include your Internet Protocol address, the type of browser and operating system you use, the device producing the requests, the date and time of each visit, the pages you view, the referring page that led you to our site, and the approximate geographic region inferred from your network address. None of this data, on its own, is intended to identify you by name. It tells us how many people visit, which pages hold attention and when the server encounters a fault.
We treat log data carefully and keep it only as long as needed to maintain the website and to investigate any technical problem or misuse. Routine logs are not sold and are not merged with personal customer records except when we must resolve a security incident or a legal obligation.
Information is used only for the legitimate needs of running a trucking and logistics operation. The principal uses are listed here so that there is no guesswork about our intentions.
We do not sell your personal information, and we do not use the freight details of one customer to advertise to that same customer beyond what is needed to deliver the requested service. Where we engage in marketing, we keep it plainly related to the logistics services we offer and easy to decline.
Where the data protection law of the European Union or the United Kingdom applies, our company relies on recognized legal bases for each act of processing. Where other national laws apply, we rely on the closest equivalent concept under that local framework.
When we rely on legitimate interests, we weigh those interests against the effect on you before processing begins. The balance stays on the side that respects your privacy while still allowing the company to serve customers competently.
To operate the website and the office that supports it, our company uses a small number of service providers and online tools. These vendors process data only on our behalf and only for the tasks we assign to them.
Typical service providers include web hosting companies, email and messaging services, calendar and scheduling tools, accounting software, document storage platforms, and the payment processing channels used to settle invoices. Each provider receives the minimum data required to perform its function. Our agreements with vendors require them to protect the data, to use it only for our stated purposes and to return or delete it when the engagement ends.
We review the vendor list from time to time to confirm that each provider still offers an appropriate level of security. If you would like to know the specific categories of vendors active at any moment, our privacy contact can share a general description during a normal working day.
Personal information is kept only for as long as it serves a genuine purpose or as long as the law demands that we hold it. When both the business reason and the legal reason have passed, records are deleted or anonymized in a dependable way.
Contact and shipment details tied to an active customer are retained for the life of the account and then for the period needed to answer tax, warranty and insurance questions after the account closes. Correspondence records are generally kept for a few years so that we can answer follow-up questions about prior decisions. Technical logs are retained for a limited period measured in weeks or months, depending on the volume they represent.
Where a document must be kept for a statutory period, such as certain transport and accounting records, we apply that minimum term before any deletion takes place. Our retention schedules are reviewed when contracts renew so that old, unneeded data does not linger longer than it should.
Protecting customer information is a daily responsibility rather than a one-time checklist. Our company applies reasonable technical and organizational safeguards that match the sensitivity of the data we hold within a small but busy transport operation.
Technical controls include encrypted connections where the website accepts sensitive input, access controls that limit who can view customer records, and storage that keeps live data separate from routine backups. Organizational controls include limiting access to staff who need it, training our people on the basics of handling private information, and requiring confidentiality within our vendor agreements.
No method of transmission or storage is entirely immune to risk, and we cannot promise absolute security against every possible threat. What we can promise is that we treat incidents seriously, respond quickly, and notify affected parties or regulators where the law and the facts call for a notification.
Depending on where you live, you may hold a number of rights over the personal information we keep. We honor these rights to the fullest extent that the applicable law allows and we make it straightforward to raise a request.
To exercise any of these rights, contact agent@hyetouch.hair. We verify the identity of the requester before releasing data, and we respond within the period the law allows. If you are dissatisfied with our reply, you may raise a complaint with the data protection authority in your region, and we will cooperate with that process.
The website and the services of our company are directed at adults involved in freight and transport arrangements. We do not knowingly collect personal information from children under the age of thirteen, and we have no reason to seek it. Freight documentation belongs to business customers and not to minors.
Because our operations do not target children, we have not designed the website to attract young users through games, contests or other content aimed at that audience. If a parent or guardian believes that a child has provided personal information to us by mistake, the guardian should contact our privacy team so that we can review and remove the data as appropriate.
The website may contain links to other websites operated by businesses we do not control. Those sites have their own privacy practices, and our policy stops applying the moment you leave the pages we operate.
We suggest that you read the privacy policy of any new site before you share information with it. The presence of a link on our website does not mean we endorse the privacy standards of the linked page, and we accept no responsibility for the content or the data handling of an external destination.
Our business is based in the United States at the address listed in this policy, and customer records are generally held on servers within the United States. If you are located in the European Economic Area, the United Kingdom or another region with its own data protection rules, your information may be transferred to and held in the United States, which may not provide the same level of protection as your home region.
Where such a transfer takes place, we take reasonable steps to protect the data, including relying on recognized safeguards and limiting access to what is strictly necessary. The remote systems we use for hosting and software are chosen in part because they demonstrate appropriate security commitments for cross-border processing.
We may revise this Privacy Policy from time to time to reflect changes in the business, in technology or in the law. When a change is material, we will update the effective date at the top of this page and make the revised text available here before the new terms take effect.
Significant updates may also be announced on the website home page or through an email to active customers. Continued use of the website, the dispatch office or a contracted service after a revision goes live means that you accept the updated policy as it applies to your ongoing relationship with our company.
We keep earlier versions of this policy on file so that you can understand how our practices have evolved. If you have a question about a specific change or about the history of a document, our privacy contact at agent@hyetouch.hair will be glad to help.